Family and Friends Results
Page last reviewed: 20 April 2020
Page created: 20 April 2020
Page created: 20 April 2020
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Every month we collate patient feedback using the Family and Friends Test.
You can partipate using this link https://brimingtonsurgery.co.uk/nhs-family-and-friends-test
OR fill out a form at Reception
Between April and July 2023 this how our patients rated our service
| Very Good | 76% |
| Good | 14% |
| Neither good nor poor | 6% |
| Poor | 3% |
| Very Poor | 1% |
| Don’t know | 0% |
And here are the top words used - the Icon you clicked on uses the top 55 words to make a "word cloud" - the larger the word the more time it was mentioned:
| Frequency | Word |
|---|---|
| 14 | friendly |
| 11 | helpful |
| 5 | great |
| 5 | thank |
| 4 | good |
| 4 | understanding |
| 3 | service |
| 3 | quickly |
| 3 | quick |
| 3 | excellent |
| 2 | professional |
| 2 | listened |
| 2 | fantastic |
| 2 | thorough |
| 2 | always |
| 2 | wonderful |
| 2 | amazing |
| 1 | humanity |
| 1 | smoothly |
| 1 | knowledgeable |
| 1 | genuine |
| 1 | patient |
| 1 | compliments |
| 1 | pleasant |
| 1 | staff |
| 1 | easy |
| 1 | booking |
| 1 | clean |
| 1 | waiting |
| 1 | room |
| 1 | polite |
| 1 | approachable |
| 1 | empathy |
| 1 | highly |
| 1 | recommend |
| 1 | efficient |
| 1 | caring |
| 1 | superb |
| 1 | practice |
| 1 | envy |
| 1 | lovely |
| 1 | time |
| 1 | interested |
| 1 | extremely |
| 1 | best |
| 1 | exceptional |
| 1 | waste |
| 1 | ease |
| 1 | seen |
| 1 | kind |
| 1 | brilliant |
| 1 | happier |
| 1 | appointment |
| 1 | prompt |
| 1 | welcome |
| 1 | support |