To benefit all patients and to try to ease pressure on our services we first ask you to consider the reason for contacting your GP.
Could a local pharmacist help you? Could you use our A-Z services advise on this website or would NHS Online answer your question?
We now have a new and easy way to contact us between 8am and 1pm which means no more queuing on the phone!
So, for all ROUTINE admin or clinical queries, please go to “Contact Us” on this website and follow the simple instructions.
Your message will be reviewed and you will receive a response within three working days. This may be text or telephone response or, following clinical triage, an appointment with a clinician within an appropriate time scale.
However, if you have an URGENT MEDICAL ISSUE or cannot go online, please phone us on 01246 273224.
The Patient Support Team will deal with your urgent medical request.
The Team have been trained to ask you questions so that your request can be triaged in a timely manner and enable your issue to be dealt with by the most appropriate person within an appropriate timescale.
AFTER 1pm PLEASE ONLY CONTACT US FOR URGENT MEDICAL ISSUES
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Our Nurse Practitioner is a very experienced nurse who has undergone extensive and additional training to enable her to treat common health problems.
Her role is to see some of the same day urgent cases, which means we can see patients more quickly.
The following complaints can be dealt with by our Nurse Practitioner, who if necessary, will ask the GP to see you as well.
Asthma, COPD flare ups, Chest infection
Cold and Flu symptoms
Sinusitis, Tonsillitis, Sore throat
Diarrhoea and vomiting, Gastroenteritis
Ear infections, Ear pain, Blocked ears
Vaginal discharge, Abnormal menstrual bleeding
Sexual health problems
Skin problems – Such as infected spots, wounds, grazes, rashes, eczema
Urinary tract infections (We will need a urine sample)
Please note that our Nurse Practitioner will see patients over the age of 2 and cannot see pregnant women or deal with mental health problems.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. Apart from during our core hours, we have a small number of appointments available for Practice Nurses during our extended hours surgeries on Monday, Wednesday or Thursday evenings.
We can provide interpreter services if you need them, for most foreign languages and for British Sign Language. If possible, please inform Patient Support at the time of booking your appointment so that this can be arranged in advance.
We also have a hearing loop installed in the reception area, and a portable hearing loop for use during consultations. Please ask at reception about this.
Cancellations & Reminders
Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Please note, we now have a cancellations line 01246 212 840 - where you can leave us a message and one of our team will cancel your appointment. Please be sure to leave your name, date of birth and date and time of the appointment you wish to cancel.
You can also text the single word CANCEL to your confirmation or reminder text relating to the appointment you wish to cancel or use the Airmid or NHS App cancellation facility.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to ensure we have the correct mobile number and consent to receiving SMS messages.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
If you are more than ten minutes late for your appointment, the Clinician may be unable to see you and you may be asked to re-book