Appointments
Cancellations & Reminders
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If you have an URGENT MEDICAL ISSUE please phone us on 01246 273 224 - our phone lines open at 8am. Please phone as soon as you can - our appointments get booked up very quickly due to VERY HIGH demand.
The Patient Support Team will deal with your urgent medical request.
This Team have been trained to ask you questions so that your request can be triaged in a timely manner and enable your issue to be dealt with by the most appropriate person within an appropriate timescale.
If you feel unable to inform them of the issue they may only be able to offer you routine contact.
In line with Government targets and current patient need, many of our GP appointments are "book on the day" and are triaged by the GP oncall.
We do provide "bookable in advance routine appointments" for GPs which are released on a daily basis; due to very high demand, these get booked very quickly.
Please ring as close to 8.00am that morning to book in with the GP of your choice. This may not always be possible as this is a very busy time of the day for our telephone lines but our Patient Support Team will always do their best to accommodate you.
Please remember:
There are several ways to link into your surgery:
Also this weblink
Through these you can book or cancel appointments.
You can also order your repeat prescriptions - Click here to go to our prescription page
And view your records (if you have applied for access) Click here to go to our medical records page
To benefit all patients and to try to ease pressure on our services we first ask you to consider the reason for contacting your GP.
Could a local pharmacist help you?
Pharmacists can give you advice on a range of conditions and suggest medicines that can help.
They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:
Click HERE for more information on pharmacy services
OR
Click HERE to go to our A-Z of help
OR
Might 111 Online answer your question? Click HERE
Our Nurse Practitioner is a very experienced Nurse who has undergone extensive and additional training to enable her to treat common health problems.
Her role is to see some of the same day urgent cases, which means we can see patients more quickly.
The following complaints can be dealt with by our Nurse Practitioner, who if necessary, will ask the GP to see you as well.
|
Diabetes Complications Breast pain/lumps /concerns Chest infection Cold and Flu symptoms Sinusitis, Tonsillitis, Sore throat Diarrhoea and vomiting, Gastroenteritis Ear infections, Ear pain, Blocked ears |
Conjunctivitis Vaginal discharge, Abnormal menstrual bleeding Hay fever Sexual health problems Skin problems – Such as infected spots, wounds, grazes, rashes, eczema Urinary tract infections (We will need a urine sample) |
Please note that our Nurse Practitioner will see patients over the age of 2 and cannot see pregnant women or deal with mental health problems.
In a number of cases it might be worth considering an appointment with a Practice Nurse rather than a Doctor. Practice Nurses are qualified to deal with many conditions and you may be seen more quickly. Apart from during our core hours, we have a small number of appointments available for Practice Nurses during our extended hours surgeries on Wednesday or Thursday evenings and on one Saturday per month.
Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible.
If you do need a home visit, PLEASE PHONE US BEFORE 10:30am.
You will only get a home visit if you are housebound or are deemed too ill to visit the practice following clinical triage. Please bear this in mind and be prepared to provide suitable details when you make your request.
We have a specialist Acute Home Visiting Team run by Chesterfield and Dronfield PCN and it might be one of their highly skilled team and not your GP who comes out to you.
You can also be visited at home by a Community/District Nurse if you are referred by your GP.
We have an easy way to contact us for Administrative enquiries between 8am and 5pm which reduces our telephone queues!
Please go to “Contact Us” on this website and follow the simple instructions.
Your message will be reviewed and you will receive a response within three working days. This may be a text or telephone response.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Please note, we now have a cancellations line 01246 212 840 - where you can leave us a message and one of our team will cancel your appointment. Please be sure to leave your name, date of birth and date and time of the appointment you wish to cancel.
You may also be able to cancel using the link button at the top of this page.
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to ensure we have the correct mobile number and consent to receiving SMS messages.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
We can provide interpreter services if you need them, for most foreign languages and for British Sign Language. If possible, please inform Patient Support at the time of booking your appointment so that this can be arranged in advance.
We also have a hearing loop installed in the reception area, and a portable hearing loop for use during consultations. Please ask at reception about this.
If you are more than ten minutes late for your appointment, the Clinician may be unable to see you and you may be asked to re-book