REPEAT PRESCRIPTIONS - ORDERING
Patients on long-term medication can order repeat prescriptions in the following ways:
Online - click SystmOnline link below Via the App - Click the MyGP app icon below By Phone - call the Medicines Order Line, information below
We are unable to take paper requests for medication - so please use the online or telephone options we can now offer
The Medicines Order Line (MOL) 01246 588 860
Open between 8am and 4pm Monday to Friday (excluding Bank Holidays).
If you would like more information Click Here
Request a callback to order your prescription - As a result of the current situation with Coronavirus the MOL is receiving a very high volume of calls. To save you from waiting they have introduced a call back system which you can request by sending an email to the Medicines Order Line inbox. To do this, follow the easy steps to below:
Email the MOL at ddccg.northMOLonlinerequests@nhs.net and ensure you include the following information:
The name of your GP practice
Your name AND date of birth
Your contact telephone number
Please note that no responses will be provided via email as the purpose of email is to request a call back only. The MOL expect to be able to call you back within 48 hours (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries they are processing. They will attempt to call you back three times only. Please keep your phone with you at all times. It is also important to note that by providing the MOL with your email and details you are giving us permission to share your details with other NHS organisations who may also have to share your information so that we can complete your request. The CCG accepts no responsibility for the incoming transfer of information.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
Most of our prescriptions are now sent directly to a pharmacy, making things easier for you; you can go straight to your chosen pharmacy and collect your medication. No need for paper or a visit to the surgery!
We encourage all patients to use the electronic prescription service. This will help you, your doctors and the environment; you can help save NHS funds and precious GP time.
If you do not wish to nominate a pharmacy you will need to come to the surgery to pick up a paper “token” to take to a pharmacy to dispense.
Electronic prescribing is a more reliable, secure and confidential NHS service. Unlike paper prescriptions, electronic prescriptions can't get lost between the doctor and the pharmacy and can be easily tracked.
It’s easy and you do NOT need a computer to use this service!
For more information please HERE
Please note that your prescription should be sent to your chosen pharmacy (or your token be ready for collection) within 2 FULL working days of you ordering it; unless there is a problem, in which case we may contact you to clarify your requirements.
Patients on repeat medication will be reviewed annually however a face to face appointment may not be necessary.
These reviews may be done by a Doctor, a Clinical Pharmacist, a Nurse Practitioner or a Practice Nurse - depending on the medication that you take.
If at any time you feel that you have an issue with your medication please do not hesitate to contact us.
When you are discharged from hospital you should normally receive 7 days’ supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post to us before your supply of medication has run out.
Hospital requests for change of medication cannot be issued until your medical details are checked by the Doctor and we will endeavour to make your prescription ready within 2 working days.
The Doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health Board policies. Please be reassured that this will not affect your treatment.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available here Help with Prescription Costs
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.15
- 12-month prepayment certificate (PPC): £105.90
- 3-month PPC: £29.65
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line HERE
There is further information about prescription exemptions and fees on the NHS website. NHS Prescriptions
Electronic Repeat Dispensing (eRD)
If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD).
eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don't need a computer or electronic device. Ask your GP or pharmacist to set it up for you.
eRD allows your GP to prescribe your regular medicines for up to a year. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they'll be ready at the pharmacy each time you need them.
Using eRD you can:
- save time by avoiding unnecessary trips or calls to your GP every time you need to order a repeat prescription
- order or cancel your repeat prescriptions online (if your GP practice offers this service)
- pick up your repeat prescriptions directly from your pharmacy without having to visit your GP
- spend less time waiting for your prescription in the pharmacy or GP practice
- save paper – you won’t need a paper prescription to collect your medicine from the pharmacy
For more information about eRD and how it works, see the adjacent leaflet ask at your GP surgery or pharmacy, or visit the NHS website: www.nhs.uk/eRD